Privacy Policy
Privacy Policy
-
Privacy Policy
- We Take Your Privacy Seriously
- Information We Collect
- How We Use Your Information
- Links to Third-Party Websites or Other Services
- Cookies and Other Online Tracking Technologies
- Online Advertising
- Retention of Personal Information
- Accessing, Correcting, Deleting, and Restricting Personal Information
- Privacy Options
- Changes to this Privacy Policy
- How to Contact Us
- Cookie Policy
- Data Collection Details
This Privacy Policy was last updated on March 26, 2024.
1. We Take Your Privacy Seriously
This privacy policy (the “Privacy Policy”) discloses the information gathering and dissemination practices for this website, located at https://www.ohdanishbakery.com/ (the “Website”).
By visiting our Website, using our service, or buying our products, you are accepting the practices described in this Privacy Policy. Your assent to our Privacy Policy is essential for us to ship you our products or provide our services. You can opt-out and decide not to provide the requested personal information. However, by doing so, you will not receive the information or service you are requesting.
2. Information We Collect
The information we collect depends upon how you use our Website. For example, if you purchase products from the Website we collect billing information and shipping information. This includes name, shipping address, phone number, email address, billing address, and payment details.
Most of the information you provide on the Website is considered Personal Identifiable Information (“PII”).
Information You Provide To Us
When you purchase a product from us we collect shipping information. This includes name, shipping address, phone number, and email address. We collect billing information. This includes name, billing address, phone number, payment method, and payment details.
When you subscribe to one or any number of our mailing subscriptions we collect contact information. This includes name, shipping address, and email address.
Information Other People Provide To Us
If other people purchase a product from our Website for you we require shipping information to complete the order. This includes name and shipping address.
If other people register a username and password using the Website they become a Member and can use additional features free of charge on the Website:
- A Member can save contact information in a private address book linked to their Member login on the Website. This includes name, shipping address, and phone number.
- A Member can create named reminders for specific dates that can identify personal information.
- Only the Member login used to create and save an address or reminder can access that same address or reminder. O&H Danish Bakery does not use or share this information in any other manner.
Information We Collect Automatically
We automatically collect your IP address, browser type, Internet Service Provider, referring page, exit page, operating system, timestamps, and clickstream data to help us troubleshoot issues with our services and to prevent security risks.
Information From Third-Parties
We use third-party services to enhance how we collect data and analyze traffic on the Website. The data collected includes IP addresses, browser type, Internet Service Provider, referring page, exit page, operating system, timestamps, and activity on the Website. Activity on the Website includes web pages visited on the Website, links clicked on the Website, and links clicked in our advertisements and marketing emails that bring you to our Website.
The third-party services we use to help analyze this data are Meta Platforms (Facebook), Google Analytics and Hotjar, Google AdWords, Klaviyo, and Marketo.
- Meta Platforms and Google AdWords collect data about your browsing history to track advertisement conversion rates.
- Google Analytics and Hotjar collect data regarding your browsing history on the Website to help us identify where we can better serve you.
- Klaviyo is our text messaging (SMS/MMS) marketing service. If you sign-up for transactional messages or marketing messages you consent to receive marketing text messages (e.g. promos, cart reminders) from O&H DANISH BAKERY at the number provided. We also use Klaviyo to collect data regarding your browsing history on the Website to help us identify where we can better serve you.
- Marketo is our email marketing service, if you sign-up for an email subscription on the Website we collect data about whether an email message was opened and if a marketing link is clicked within that email to identify conversion rates.
3. How We Use Your Information
We use the information that we collect to better market, sell, and deliver our products and services. If we need to ship something to you we share your personal information with our shipping service. If we need to charge your credit card your payment details are processed by our credit card processor. In both situations, we strictly restrict the use of your personal information to the limited purposes for which we have engaged their services.
We share names, shipping addresses, and email addresses of our customers and catalog requesters, securely and confidentially with third-parties services as necessary to perform and deliver the requested services on behalf of the O&H Danish Bakery.
We use third-party services on the Website to process data, some of this data is personal information. These third-party services are Facebook (Meta Platforms), Google Analytics, Google AdWords, Klaviyo, and Marketo. You can opt-in or opt-out of these features by updating your Cookie Settings for the Advertising and Analytics options.
We may also share personal information with third party marketing partners for commercial purposes. If you would like to opt out sharing your personal information with third parties please call us at (877) 369-3565 or email us at support@ohdanishbakery.com.
4. Links to Third-Party Websites or Other Services
There are third-party services on the Website. There are third-party services you will interact with indirectly that are necessary to do business. This includes our shipping rate calculator service and Google reCaptcha. There are also third-party services you can voluntarily use on the Website. This includes Freshdesk, Gravity Payments, PayPal, and PowerReviews.
Our Website and some of the third-party services we use contain links to other third-party websites and services whose privacy policies are different than ours. We are not responsible for the privacy practices of third-party websites or services and you should read the other third-party’s privacy policy to better understand their privacy practices.
Google reCaptcha
Google reCaptcha works by collecting hardware and software information, such as device and application data, and sending these data to Google for analysis. The information collected in connection with your use of the service will be used for improving reCAPTCHA, for general security purposes, and to fight spam and abuse on the Website.
Gravity Payments
Gravity Payments processes transactions on the Website, or you can select PayPal for your payment method at checkout. We maintain Payment Card Industry Data Security Standard (“PCI DSS”) compliance to ensure our environment and communications are secure.
Freshdesk
Freshdesk is used to help us better manage and provide a consistent customer support experience on the Website and by phone. Chat messages, emails, and phones calls are recorded and retained for up to 6 years, or as long as necessary.
PowerReviews
PowerReviews is used to maintain and serve product reviews created and saved by customers. If you post a written review on the Website your message is first reviewed and approved by a moderator before being displayed on the Website. After a product review is approved the related reviewer’s username or alias and message content is visible publicly to other Website users.
5. Cookies and Other Online Tracking Technologies
Cookies
A cookie is some data that can be sent to your browser and stored on your computer or device. It can allow websites to track and identify their visitors. We use cookies on our Website to persist user sessions and to enable shopping carts.
There are several ways to control how cookies are used on your device. For more details about cookies on this Website and how they can be managed, refer to the Cookie Policy.
Local Storage and Session Storage
Local storage and session storage are browser features that can be used similarly to cookies, their usage is less common for tracking. Local storage can persist between different browsing sessions, but session storage will normally be deleted when the browser is closed. Local storage and session storage can also be disabled or cleared on some browsers. This is controlled in most browsers by using the same option that disables and enables cookies. Disabling cookies completely can negatively affect your browsing experience by disabling features on websites, including this Website.
Tracking Pixels and Beacons
A tracking pixel can be used to track website guests similarly to a cookie, but can also be used to identify users on any number of devices they might use. The data associated with a pixel is stored on a server instead of on your device. A tracking pixel is one way that advertisements can follow you from website to website. Tracking pixels cannot normally be disabled like cookies can, but our Cookie Settings section of this Privacy Policy enables you to opt-in and opt-out beacons and cookies we use by category.
Web beacons are commonly used in email marketing, it can be used to determine if an email is read. Some email client software avoids accessing images embedded in an email by default and that is why other email client software allows you to choose to download these images after an email is opened. To disable web beacons related to our email marketing you can unsubscribe from our mailing lists. For assistance see the Privacy Options and the How to Contact Us sections of this Privacy Policy.
You can also find browser security plugins or extensions that will prevent tracking pixels and web beacons from loading in your browser.
Do Not Track
Do Not Track (“DNT”) technologies are inconsistent and not widely adopted, most websites ignore the request entirely. This Website disables Advertising cookies when there is an active DNT request.
6. Online Advertising
We use third-party advertising services to help drive traffic to the Website. We use Google AdWords and Facebook to present advertisements to a range of potential customers around the internet. By interacting with these advertisements you are participating in a marketing interaction that can cause a cookie to be set or that can trigger a web beacon event to further track your online actions and interests, measuring the effectiveness of the advertisement.
Some tracking features you can opt-out of on a per-service basis by going to the third-party's website and adjusting your privacy settings. This has the effect of changing your browsing experience around the internet.
Some of these tracking features you can opt-in or opt-out of on this Website.
7. Retention of Personal Information
For legal reasons, we are required to retain Sales Contract information, including name, billing address, and transaction details for a minimum of 7 years. Some data is kept longer for internal reporting and review.
The security of your data is important to us. We take measures to prevent the loss, misuse, and alteration of your personal information. We carefully limit access to the database in which your personal information is stored. All resting data is stored in an encrypted state and is only decrypted when needed.
We have the greatest respect for your privacy and, thereby, ensure to keep your information as we would our own.
8. Accessing, Correcting, Deleting, and Restricting Personal Information
The California Consumer Privacy Act (CCPA) and the EU's General Data Protection Regulation (GDPR) grant the people who live in these areas the right to request, correct, delete, and restrict the use of their personal information. Some areas don't grant the people who live in these areas the same rights and protections. We enable these features and adhere to these compliances for all Website visitors.
Contact Us if you want to access, change, delete, or restrict any information that we have about you. We will respond to your personal information request within ten (10) business days.
Before we can provide you with any information, correct any inaccuracies, or delete any data, we will ask you to verify your identity. Personal information requests will be resolved in 45 days.
9. Privacy Options
You can manage how we collect and use your personal information:
- Emails subscriptions can be managed on the My Account page in the Subscriptions section. You need a Member login to access the My Account page on the Website. If you do not have a Member login, please see how you can Contact Us to update your mail subscription preferences.
- You can manage your SMS/MMS Text messaging subscriptions by going to the My Account page if you have a Member login. You can also manage your text messaging subscriptions by replying with "STOP" or "STOPALL" to unsubscribe and "START", or "UNSTOP" to resubscribe. Contact Us for additional assistance.
- Your Cookie Settings for this Website can be managed in the Cookie Policy section of this Privacy Policy.
- You can also call us toll-free at (877) 369-3565 between 9:00 am and 5:00 pm CST or use one of the contact methods listed in How to Contact Us to opt-out of the services described in this Privacy Policy. — by calling us, we can add you to a managed "Do Not Contact" list, meaning we take special care that the email addresses, and shipping addresses you provide for the "Do Not Contact" list are not sent marketing emails or unsolicited mailings.
Any settings that prevent the delivery of our marketing emails can prevent the delivery of website services and features, including Abandoned Cart, Order Confirmation, Reminders, and Win a Kringle.
10. Changes to this Privacy Policy
We will notify you of changes to our Privacy Policy by posting the new policy on our Website. Review this Privacy Policy regularly so that you can stay informed of our practices. This Privacy Policy is subject to change to accurately describe O&H Danish Bakery’s policies and practices as our business evolves and grows.
11. How to Contact Us
Mailing Address
Phone
Data Collection Details
1. What is a Data Collection Form?
2. What Types of Data Collection Forms Do We Use?
3. Required Data and Non-required Data?
4. Descriptions for Data Collection Forms on the Website
Add To Cart & Ship-to Name (Recipient)
- Via the Add To Cart modal pop-up; or
- On the individual product pages.
Checkout - Payment Details
- The Billing Information fieldset is the first form in this section. The form requires Name, Billing Address. This includes Shipping Address, Zip or Postal Code, City, State/Province, Phone Number, Email Address, and Confirm Email Address. At this point, if the website session is ended without removing the products from your shopping cart, O&H Danish Bakery uses the email address provided to remind you of products that are left in an abandoned shopping cart.
- The Gift Card Redemption Information fieldset is the second form in this section and is optional, and only necessary if you want to pay for your order partially or fully with up to three (3) gift cards. The form is activated by checking the checkbox and then entering a valid Pin Number, Gift Card Number, and clicking Apply Gift Card.
- The Apply Register Payment Receipt fieldset is the third form in this section and is optional, and is only available to our Customer Service Representatives. This form is necessary if you want to pay for an order partially or fully by register payment. To activate the fieldset it requires a Receipt Number, Amount Paid, and clicking Apply Register Receipt.
- The Payment Information fieldset is the last form in this section and requires Payment Method and Payment Details. This can include Credit Card Number, Credit Card Expiration Month, Credit Card Expiration Year, CVV, and Name on Credit Card. Instead of Credit Card, you can choose to pay using one of the available third-party payment options to pay for your order. This includes PayPal.
Checkout - Shipping Details
- Members who are logged in will see the Address Quick Fill fieldset. Using the Address Quick Fill dropdown to Select a Ship-To Name will auto-fill the Delivery Information fieldset with information from a previous order or information you created and saved using the My Addresses form.
- The Delivery Information fieldset is the next form in this section. The form requires Name, Shipping Address. This includes Shipping Address, Zip or Postal Code, City, State/Province. You can also share Company Name or Phone Number.
- The Shipping Details fieldset is the next form in this section and requires a valid Requested Ship Date selected on the calendar, a Shipping Method as required by the products, and checking "I have selected and reviewed dates for the specified shipment". You can optionally select Delivery Instructions.
- Requested Ship Date and Estimated Delivery Date are read-only and change depending on the Ship Date selected on the calendar and Shipping Method.
- The Gift Label fieldset is the next form in this section and is optional, you can enter nearly any message using the Gift From and Gift Message Lines. You can also elect to send the most recent O&H Danish Bakery catalog with the specified shipment.
- The Product Summary fieldset is read-only. it allows you to review the products and total for the specified shipment. Click the Edit button to return the Cart page and edit a Ship-To's product selection.
Checkout - Order Review
Community Giving
Freshdesk Messaging
Freshdesk (Customer Service - Email Us)
Gift Card Balance
Join Our Mailing List
My Addresses
My Calendar
Reorder via the Order History
PowerReviews (“O&H Danish Bakery – Write a Review” page)
Customer Reorder Form
Send Catalog
Send File
Shipment Status
- Enter an existing Order Number, relevant “Ship-to” and the Billing Postal Code to Track their Order.
- Or enter the Tracking Number and Billing Postal Code relating to Track your Package.
Sign In / Forgot Password
Sign Up / Manage Account / My Account
- The User ID and Password form, and
- the Contact Information form may be submitted by users who wish to use the additional Member Features on the Website.
